Salesforce Einstein integrates AI technology with Salesforce’s Software-as-a-Service (SaaS) CRM. It uses data gathered on every user action to provide predictive analytics, natural language processing (NLP) capabilities, and machine learning to Salesforce customers.
Salesforce Einstein is able to take advantage of its enormous user base by analyzing every action taken to continue to improve its capabilities, which provides users with more accurate analysis as it continues to learn.
Our clients describe us as a product team which creates amazing UI/UX, by crafting top-notch user experience.
For sales, it helps to increase win rate by predicting if a customer is more or less likely to purchase a product with forecasting and lead and opportunity scoring.
For service, it helps with case classification and routing to increase retention or predict issues. It also includes smart chatbots to help customers resolve common problems.
For marketing, it helps to increase conversion rates by predicting who is more or less likely to engage with an email by engagement scoring and predictive recommendations.
For commerce, both traditional and digital, it uses customer data to advertise what products a visitor might want, helping to increase revenue by predicting if they are more or less likely to purchase a particular item.
